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Do Advisors, Clients Suffer From PTSD?
Wednesday, July 17, 2013
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When we think about post-traumatic stress disorder, we typically envision combat, tornadoes, and hurricanes. But PTSD is not limited to life-threatening events. Events threatening financial security (and even career-security) can be very traumatic.

A recent study reported in Health & Social Work examined the risk of PTSD associated with sudden and dramatic personal financial loss.  The authors conducted a survey of 173 Madoff victims and found that 58% met the criteria for the PTSD diagnosis, 61% acknowledged high levels of anxiety, 58% were depressed and 34% had health-related issues.  Moreover, 90% of these victims felt a substantial loss of confidence in any financial institutions. 

In short, severe economic trauma can lead to PTSD. 

We know from Dr. Abraham Maslow that when people have their security threatened through any event, all of their confidence and self-esteem can be destroyed, and they then focus all of their attention on searching for recovery.  Certainly, this holds for both clients and financial advisors, when their financial security is undermined.

A study of the emotional well-being of financial advisors during the 2008 financial crisis (documented in the May, 2013 Journal of Financial Therapy), showed that 93% reported medium to high stress levels and 39% of the advisors reported stress symptoms at levels considered to be diagnostic of PTSD. In the case of advisors, it was not only the threat to the security of their careers, but the threat to their own portfolios, as well.  After all, in an ideal world, advisors basically make the same financial decisions and use the same strategies with regard to their own portfolios, as they would make for their clients’.

So, many advisors suffered the double whammy of major losses in both their clients’ portfolios and in their own portfolios. Added to this stress, is getting bombarded with calls from frightened, disgruntled and hostile clients, who blame the advisor for not having seen this coming.

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Diagnosing PTSD

The manual for diagnosing emotional and mental syndromes is the Diagnostic & Statistical Manual IV-TR. Diagnostic criteria for post-traumatic stress disorder include being confronted with an event, where ones’ response involves intense fear and helplessness.  In addition, recurrent and obsessively distressing thoughts about the event persist and can become all consuming. It is easy to understand advisor’s fearing the collapse and the domino effects, and feeling helpless since they obviously have no control over such events. 

People suffering from PTSD feel as if the traumatic event is still occurring or will reoccur and the psychological distress  intensifies at exposure to external cues that resemble any aspect of the traumatic event. So, the traumatized advisor comes to the office each day, dreading watching the market fluctuations and even hearing their phone ring.

In order to reach the specific clinical criteria of PTSD, the symptoms must persist for at least one month, and at least two of the following specific symptoms must be present:

  • difficulty falling or staying asleep
  • irritability and angry outbursts
  • difficulty concentrating
  • hyper-vigilance
  • exaggerated startle response

It is common for PTSD sufferers to avoid activities, places, or people that arouse recollection of the trauma, so avoiding the office and looking for a career change is a common outcome of PTSD. In addition, the traumatized advisor may avoid contacting clients, anticipating a negative, hostile conversation. I have spoken to many advisors, who, when they are stressed, simply avoid coming into the office or call in sick. 

In Australia, for example, when the government imposed fee-for-service demands on advisors, removing the traditional commission based services, a large percentage of advisors panicked and looked for new careers. If the thought of telling clients that they were moving to a fee-for-service status frightened advisors, imagine the huge impact of the economic collapse of 2008 and the anticipation of future collapses. Many advisors began to question whether they could continue to work in a profession where they have the huge fiduciary responsibility of safeguarding their clients’ family savings; moreover, making midlife career changes is also traumatic, so many advisors facing these decisions felt trapped.

So, how can advisors both prepare themselves for future economic and financial crises and rapidly recover from the stress they engender?

Dr. Jack Singer is a Professional Sport Psychologist and a Professional Speaker/Trainer, primarily for financial professionals. Visit his website at www.funspeaker.com , email him at:  drjack@funspeaker.com or call him at 1-800-497-9880.

(1) Comment
I am no psychology expert. Approaching my 26 year anniversary as a Registered Representative since 8/03/87, in recent years I have been saying that many people including myself are suffering PTFSD - "Post Traumatic Financial Stress Disorder". Policy-makers and regulators let everyone down while they failed to maintain a fair and orderly marketplace. Anywhere else in the business world, when you do not get what you paid for it is considered fraud, isn't it?

Your article cites some meaningful statistics which support my amateur analysis, yet you ended the piece by not suggesting a course of action, but instead asking me how I can help myself to rapidly recover.

Posted by Kenneth G | Thursday, July 18 2013 at 12:08PM ET
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