Week's Best Quotes: 'The More Automation, the More Employees Will Engage'
April 15, 2014 8:46 AM
By downloading and disclosing nonpublic confidential information of his customers and other Raymond James and credit union customers, [Steven Robert] Tomlinson placed important and confidential customer information at risk and his own interests before his customers' privacy interests.
Anytime representatives start downloading stuff to flash drives, it's immediately one of those things that's really hard to defend.
In the banking industry, we compete on how easy it is for new customers to find us and make deposits with us, to switch from their previous financial institution to our bank. ... By making it easier for our customer, we may be inadvertently making it easier for fraudsters.
State Street and Barclays, now BlackRock, were the early leaders in the ETF industry, and as a late arrival, Vanguard made a name for itself by offering significantly lower management fees in its ETFs.
I don't think the big full-service financial firms who provide private banking, lending and insurance are going to be hurt as badly -- but independent wealth managers are going to have to up their tech game.
In the retail space, not only are they new products for the clients, they are also new products for the advisor. Many have never sold alternative investments before.
The company has taken action to ensure the accounts of clients in the Capital, Sterling, or Advantage Programs have been properly linked for purposes of obtaining advisory fee discounts.
The more you can implement automation, the more employees will engage.
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