Updated Friday, May 24, 2013 as of 10:19 PM ET
Practice - Social Media
The One Thing Banks Should Never Do on Facebook and Twitter
by: Sean Sposito
Thursday, February 21, 2013
Print
Email
Reprints

He highlights Gartner research that says in two years roughly half of new retail customer identities will be based on their social network identities, up from about 5 percent today.

There may be some truth to that, says Bradley Leimer, who leads digital channel strategy for Northern California-based Mechanics Bank, in an email to American Banker.

"The more I look at Facebook's authorization and reliance on open standards for encryption, and then compare to some existing bank credential code, I am fairly convinced that large fintech providers aren't necessarily doing any better job in physically coding and securing authorization than many of the social sites," he says. "Which means it is only a matter of time before we see larger scale breaches — all of it's testing our networks," he says. "I'm actually amazed we don't have more breaches that involve account data."

Regardless, bankers need to make those risk decisions for themselves, says Jim Marous, a senior vice president of corporate development at digital direct marketing agency New Control, and author of the Bank Marketing Strategy blog.

"I think this is all uncharted territory. It's one thing to have a small or a midsize bank overseas use Facebook sign-on or Twitter sign-on," he says. "But I think you move the needle exponentially when you talk about a large bank [in the U.S.] doing this where there is more risk."

An inquiry sent to Facebook's press office seeking comment was not immediately answered. A tweet sent to Twitter was not answered, either. An email sent to LinkedIn also received no response.

Comment
Be the first to comment on this post using the section below.
Post a Comment
You must be registered to post a comment.
Not Registered?
You must be registered to post a comment. Click here to register.
Already registered? Log in here
Please note you must now log in with your email address and password.
Recruiting
Why Advisors Have Leverage
Guides and Supplements
30-days-30-ways-2013
pro-bono-awards-2013

Current Issue

The May Issue is now online!


506515_Business Gold Rewards Card from American Express OPEN
TWITTER
FACEBOOK
LINKEDIN
Quick Polls
Are You Considering Changing Firms This Year?
Yes, to Another Wirehouse or Regional Firm.

14%

Yes, Considering Independence.

14%

No.

71%

Industry Events

May 28, 2013 | San Francisco, CA

June 5, 2013 | Hollywood, FL

June 12, 2013 | Chicago, IL

June 13, 2013 | Chicago, IL

June 20, 2013 |

Already a subscriber? Log in here