Karen Salisbury is the Senior Managing Director of Delivery for the Americas at Profit Insight. Profit Insight is an international earnings enhancement firm providing specialized profitability and performance improvement solutions.Karen brings with her 19+ years of experience in the financial services industry; most recently at PartnersFirst, a start-up affinity credit card provider. There, she was the Operations Director responsible for credit card processing functions, platform development, servicing and vendor management. Prior to PartnersFirst, Karen was employed for 18 years by MBNA/Bank of America in a variety of leadership positions. Her executive leadership experience includes leading Business Card, Consumer Finance, IVR, Call Center Operations, Cardholder Servicing and Risk/Retention organizations. She has a proven track record of working across functional silos; creating scalable infrastructures, managing large scale initiatives, driving growth, reducing risk, improving operating efficiencies, and increasing profitability.Karen�s areas of expertise include platform/business processes (TSYS), building infrastructures, business transformations, servicing, IVR design and system integrations. She has earned the PMP credential from the Project Management Institute�.Karen has a Bachelor�s degree from University of Delaware.
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