What You'll Get
What You'll Get
Event Overview: Tracks
Event Overview: Tracks
Featured Speakers
Featured Speakers
Schedule at a Glance
Schedule at a Glance
Find Out More
Find Out More
Plan Your Stay
Plan Your Stay

    New York Marriott Marquis

    • 1535 Broadway

    • New York, NY 10036

                                                                                                                                                                      

                                                                                     

                                                                                     

                                                                                     

                                                                                     

FAQs
FAQs
    1. What is PayThink 2017 anyways?

      • PayThink is focused on the rapidly changing, inter-connected markets of debit, credit, mobile, prepaid and digital payments. As we move toward a cashless society and payments become less visible, PayThink provides payments executives with forward-thinking ideas and strategies to ensure banks maximize their opportunities to become the default payment method, and keep abreast of innovations in credit scoring, faster payments, analytics, security and fraud detection.

    2. Who will attend?

      • Bank Card Issuers, Credit Unions, Networks, Merchants, Government Officials, Solution Providers and ATM Manufacturers.

    3. Who are the creators of the event?

      • PayThink is brought to you by SourceMedia, publishers of PaymentsSource, American Banker, and Bank Technology News and a number of other financial services industry publications.

Back To Event Home Page
Teresa Epperson
Teresa Epperson
Partner, A.T. Kearney
Teresa Epperson

Teresa Epperson is a partner with A.T. Kearney in the Financial Institutions Practice. She has extensive industry and consulting experience with major financial services. Teresa focuses on retail business lines, including consumer lending, credit and debit cards, and consumer investments. She is based in A.T. Kearney’s New York office.

Notable client engagements include:

  • Research in consumer trust, mobile, and retirement focusing on understanding cross-channel consumer purchase pathway and engagement behaviors, optimizing value propositions by segment, and improving customer acquisition and retention
  • Transformation efforts for a regional bank’s core retail business and a refocus on acquisition through segment-specific, cross-channel strategies
  • Overhaul of a retail deposit product line for a large bank, migrating more than 20 grandfathered products into a streamlined set
  • Reengineering of the consumer lending process for a large national bank, with an end-to-end redesign focused on the customer experience
  • Customer-centric business transformation for a retail organization, including a customer listening network, new incentive plans, an issue resolution system, and ongoing management and tracking
    As an expert in retail financial services innovation and growth, Teresa has been widely quoted in notable publications such as American Banker, The New York Times, Bank Investment Consultant, and BAI Banking Strategies.

Before joining A.T. Kearney, Teresa worked at FleetBoston Financial, Fidelity Investments, Gemini Consulting, and IBM’s Mainspring. She also co-founded Mercatus, a boutique retail financial services strategy consulting firm. Teresa earned a bachelor’s degree in biology and biochemistry from Cornell University and an MBA from the University of Virginia’s Darden School of Business Administration. She has been a customer segmentation instructor at the CBA’s graduate school and is a member of the Darden School’s Diversity Advisory Council.