Data security

Experts discuss the latest ways firms are defining their value propositions and evolving their customer communications, experience and support.

In those early moments, with so much in doubt, my colleague made the call that mattered most: to put his client’s needs ahead of everything else.

An intruder made off with email addresses of about 5 million users, as well as full names for a separate group of about 2 million.

The firms failed to update their cybersecurity policies immediately after client data was exposed.

The bank says plaintiffs cannot connect instances of identity theft or fraud to incidents at the bank, giving the case no standing.

The exposed information includes customer names, dates of birth, Social Security numbers and company names.

It’s time to revisit your firm’s protocols to ensure they make sense given widespread tech adoption during the pandemic, writes Wes Stillman.

Following through on its staged approach to new advice standard, industry regulator expected to be less patient with the "laggards."

Emerging consumer attitudes toward privacy threaten to overturn long-standing industry assumptions about customer data and personalization.

The Internal Revenue Service’s Criminal Investigation Division issued a warning Thursday about a new wave of COVID-19 scams tied to the latest round of stimulus payments, especially targeting taxpayers in the District of Columbia.

Clients have gotten used to less in-person interaction and have reshaped their expectations and behavior accordingly, says Broadridge's Fred Duden.

The regulator found that the financial services company failed to take precautions in disposing of hardware that contained sensitive customer information.

The custodian’s NetX360 desktop now supports biometric authentication.

The pandemic and work-from-home arrangements are probably spurring larger budgets.

Current and former clients claim personal information, including Social Security and passport numbers, have been exposed due to negligence.

The COVID-19 pandemic has infected the service’s annual list of top tax scams.

U.S. officials have raised questions about the security of TikTok, which is owned by Chinese company ByteDance.

In a new twist on an old scam, cybercriminals have tried to get thousands of people to surrender their Wells bank account information by sending authentic-looking emails containing malicious links that lead to a fake website bearing the company's name.

Mobile banking use has swelled since the pandemic hit, and law enforcement officials expect hackers to target the credentials of digital novices. The FBI stressed the importance of two-factor authentication and ensuring consumers know how to spot fake apps that carry malware.

Videoconferencing tools have helped us feel less isolated during the coronavirus lockdown, however protecting private information can’t be overlooked.