U.S. Bancorp Fund Services, with more than 40 years of experience in servicing mutual funds, recently obtained the ISO 9001 certification for its transfer agent services. Money Management Executive recently spoke with Ian Martin, executive vice president, transfer agent, about this process and how its Knowledge Management System played a key role.

MME: Your transfer agency services were ISO 9001-certified in 2008 by the International Organization for Standardization, recognized for their quality of customer service. Is such certification uncommon?

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