What is your client experience like? Have you designed it to be like a fast food chain, or a high-end dining establishment?
Tom Reimer of Accretive Advisor made a presentation last week at FPA Experience 2012 in San Antonio, Texas, on finding the right fit between your client and your practice. One of the significant points in the program was the importance of providing a consistent process to everyone who came in the door. He likened the process to McDonald's; that each of your clients should get exactly the same experience regardless of when they come in.
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