A Customer-Centric Approach to Call Center Authentication

Your contact center is the frontline of customer experience. It’s where sales are closed, problems are resolved, and loyalty is won. Every interaction counts, starting with authentication.

Industry expert Lance Hood, demonstrates how Neustar's Inbound Authentication solution enables your contact center to authenticate customers BEFORE their calls reach a telephone agent. See why the best companies are abandoningknowledge-based authentication (KBA) in favor of more efficient, effective, and customer-centric authentication models.

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