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A Customer-Centric Approach to Call Center Authentication

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Your contact center is the frontline of customer experience. It’s where sales are closed, problems are resolved, and loyalty is won. Your contact center can also be a customer’s “final straw” with your company. One in three customers will leave a brand they love after just one bad experience. Every interaction counts, starting with authentication.

Industry expert Lance Hood, Sr. Director at Neustar, demonstrates how Neustar's Inbound Authentication solution offers a different way of doing authentications BEFORE the customer call reaches a telephone agent. Watch and see why the best companies are abandoning KBA in favor of more efficient, effective, and customer-centric authentication models.

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For more information, visit NeustarTRUSTID