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A Customer-Centric Approach to Call Center Authentication
Your contact center is the frontline of customer experience. Your contact center can also be a customer’s “final straw” with your company.
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DoJ cracks down on elder fraud
Spanning 50 federal districts, the case involves criminal and civil charges for as many as 200 defendants.
How TD Ameritrade tackles security in Facebook Messenger chatbot
Like many financial companies, the brokerage wants to go where customers are. Since that means communicating with them via a third-party platform, it is working through privacy and security issues.