Client communications

Instead of shying away from fraught interactions as the presidential race heats up, financial advisors say it's important to face them head-on.

Advisors who don't consistently make their dollars-and-cents value apparent to clients risk not only being undervalued but also "laid off."

More advisor contact can boost client trust and satisfaction. That's key in a landscape where 75% of clients considered switching, or switched, advisors in 2023, a YCharts survey shows.

The self-regulator has stressed a shift away from mere compliance and toward active self-surveillance to uncover improper off-channel messaging.

There are just three things clients want to know at tax time, and video summaries can provide the answers.

A planner needn't be an expert on all things estate planning to strengthen client relationships and expand holistic offerings.

Interactive exercises that let clients reflect, write and even just doodle about their history and goals can build trust and improve financial outcomes.

Financial advisors should start the new year right by modernizing their planning tools to reflect clients' heightened demand for reliable, easily digestible information about their assets.

A tech firm that works with some of Wall Street's biggest names finds that off channel communications continue to be a problem.

A new study from YCharts shows which type of financial advisor is best at communicating with clients, along with investors' changing priorities.

Cool pitch decks and buzzy phrases alone won't get you there, but letting prospective clients see who you really are might.

The benchmarking product can compare advisors to peers, but experts say that users should keep their personal goals top of mind.

When investors say “things are different this time” they have a point — inflation has not been as high in 40 years.

You don’t have to be a silver-tongued orator to create trust — you do have to listen.

The Robertson Stephens financial advisor discussed how marriages and relationships are changing during the coronavirus.

U.S. retail customers who said their primary bank met their needs for guidance gave it much higher grades, according to J.D. Power’s annual survey.

After China’s crackdown on Bitcoin, some investors are worried. Advisors have ways to ease their concerns.

From trying to time the market to assuming financial advice is unaffordable, investor errors are wide-ranging.

With class actions up for appeal and a daunting process facing some ex-servicemembers, the Biden administration faces tests of its commitment to equality.

The custodian has 15 firms scheduled to transition before the end of this year. It hopes to migrate each of them over in less than six weeks.