Belen Tokarski is the Assistant Vice President of CNAs Small Business Technology and Agency Solutions and is responsible for identifying and implementing innovative technology and process improvements that help drive Small Business key strategies and overall success. Belen oversees the project management of our major strategic initiatives while leading the team that provides the day-to-day support of CNA Central, Real Time Quoting, Commercial Lines Download, Policy Center and provides agency workflow consultation to producers.Belen began her career with CNA in 2001 when she joined the eBusiness unit as a Senior Quality Assurance Analyst. In the last 10 years, Belen has held various positions within IT, Billing and Collections, and Small Business. Since 2004, Belen has led the successful implementation of multiple technology initiatives including the implementation of CNAs first real time quoting solution, the CNA Connect® product launch, and frequent usability improvements to drive ease of doing business solutions for CNAs agents. Belen was recognized by Insurance Networking News in 2011 in the list of Top 10 Women in Insurance Leadership, and she was instrumental in CNA earning the NetVU Quantum Award, which recognizes an insurance companys achievements in agency-company technology. ûBelen received her Bachelors degree from Cornell College and her Master of Business Administration degree from DePaul University. Belen is a Project Management Professional (PMP), Certified Business Architect and a member of the Business Architect Association.
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