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Deborah Henderson

Deborah Henderson, research information coordinator and performance measurement analyst in Customer Care Services for Ontario Hydro, is currently implementing an integrated performance measurement system. She has an extensive background in course and technical paper writing and speaking in the area of EIS/DSS, data warehousing and OLAP architecture and design. She can be reached at (905) 946- 6276 or debora h.henderson@hydro.on.ca.