Louis has supported a range of Industry Roundtables since joining ACG in 2011, focusing on collections and operational risk within the credit card, auto finance, and mortgage industries as well as credit and debit card product strategy. Louis has contributed to various industry advocacy and regulatory policy initiatives, monitoring the impacts of regulatory and legislative developments. With a background in editorial roles, Louis applies his writing skills to these disciplines, delivering comprehensive reports and benchmark studies analyzing industry trends and best practices. He also supports various consulting engagements, focusing on gap identification, remediation, and documentation of policies and procedures. Louis has a B.A. in English-Journalism from Fairfield University.
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