Numerous experts within Accenture focus on customer-driven architectures and specialize in architecting and operationalizing a customer-driven enterprise. Developing CRM road maps along with business architectures and operating models are the primary focus of this cross-industry group of specialists. For further information on how developing a CRM road map can start you or your client on the way to a customer-driven enterprise success, please give one of the authors a call. Heidi Anderson, Electronics & High Tech Industry, (786) 425-7248; Alpesh Fadia, Financial Services Industry, (973) 301-6280; Bill McKinlay, Communications & High Tech Industries, (727) 897-4153; Pam Page, Communications Industry, (720) 359-6153; Peter Whiting, Financial Services Industry, (617) 454-8793.
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