Richard Volel is the Vice President, Contact Management at American Home Mortgage where he manages approximately 2,000 employees in Five call centers around the world. He has worked with predictive dialers and call center operations for more than 20 years and also helped pioneer one of the first blended call centers. Richard has worked for Chase Manhattan Bank, ITT Finance, Fleet Financial, Associates Home Equity and Fannie Mae.
Like what you see? Make sure you're getting it all