Practice

The Investment Company Institute’s Board of Governors has elected ICI Chairman Greg Johnson, president and chief executive officer, Franklin Resources, to serve an additional one-year term.

Despite a market surge, fewer wealthy investors are satisfied with their advisors' performance.

Most households with between $100,000 and $500,000 in investable assets do not have a retirement income plan and have not worked with a financial advisor, presenting a “sweet spot” for asset managers, according to findings from a Cerulli Associates retirement report released on Wednesday.

Although most of your clients are focusing more on retirement planning and taking the necessary steps to prepare, there are some danger signs advisors and clients must be ready for.

Although most of your clients are focusing more on retirement planning and taking the necessary steps to prepare, there are some danger signs advisors and clients must be ready for.

What is your client experience like? The "Referral Doctor," Steve Wershing, asks, have you designed it to be like a fast food chain, or a high-end dining establishment?

Mass affluent and millionaire investors remain pessimistic about the near-term economic outlook, according to a survey by Phoenix Marketing International, but the results were a tad better than compared to the rest of this year.

Far removed from last year's Occupy-style protests in Chicago, customer experience shortcomings are still a big topic of discussion at 2012's BAI Retail Delivery Conference in Washington. New mobile innovation and social media advancements are two ways for banks to up their game.

Main Street Americans may not spend much time fending off solicitations from giant advisory firms but they certainly stroll through shopping malls. In a few upscale centers, they’ll find an America’s Retirement Store, where they’ll be welcome.

Advisors report that annuities are requested by clients more than any other unsolicited product, according to a new study from Cerulli Associates.