Client retention

A significant proportion of people are following financial advice given to them by AI models, and many reported losing $100 or more.

As an aging cohort of financial advisors prepares for retirement, firms are scrambling for next-gen talent. Yet a new study found that few have developed a comprehensive succession plan.

Couching hard portfolio data in reassuring stories, similes and metaphors can help financial advisors steer nervous clients through volatile markets.

For many firms, looming advisor retirements and the need to retain client households through the next generations will create difficult problems.

Four experts say that video training and giving the TLDR versions can go a long way to securing and keeping clients confident and engaged.

Delivering documents via SMS can smooth a stressful process, reinforce advisor-client bonds and keep firms on the windy side of industry regs.

With trillions of dollars in assets passing to surviving spouses before next-gen heirs, advisors must expand their digital strategy to include women.

From baggage tags to homemade tamales, here are some of the gifts financial advisors are giving to make clients' holidays merry and bright.

Merrill's digital match program is finding client growth by using an algorithm to pair clients and advisors largely based on personalities rather than asset distribution. Meanwhile, Mercer Advisors uses human matchmakers.

Financial advisors' jobs won't be eliminated by AI, but their roles are rapidly evolving to keep up with new client demands and oversee new tech to prevent hallucinations.

A recent YouGov survey said 60% of Americans consider integrity the most important factor in their selection process.

Advisors who don't consistently make their dollars-and-cents value apparent to clients risk not only being undervalued but also "laid off."

From hot apple cider to sporting tickets, going beyond a bulk thank-you email to clients can pay off big for advisors.

A wealth manager in Cincinnati has little room for new clients, especially one with few assets to manage. Can he turn him down?

Offer value to financial advisor-adjacent professionals and prospective clients to distinguish yourself among a rapidly expanding cohort of FAs.

A new study from YCharts shows which type of financial advisor is best at communicating with clients, along with investors' changing priorities.

After the Schwab-TD merger, rival firms are re-thinking the settlement process, testing new pricing models, and improving advisor efficiency and service. Is David sprinting past Goliath?

The right strategy can minimize distraction, maintain productivity, and keep clients calm during the often sensitive 'divorce' process, says Robert Goff.

Despite lofty markets, offering a “lazy” portfolio may doom a number of ill-prepared planners in the coming year, our columnist warns.

Waddell & Reed had been working in recent years to transform its “proprietary broker-dealer into a fully competitive independent wealth manager.”