Data security

The cryptocurrency exchange recently refunded $35 million to customers whose accounts had been drained by hackers. Here's what banks and other financial firms can learn from the attack.

Experts discuss the latest ways firms are defining their value propositions and evolving their customer communications, experience and support.

In those early moments, with so much in doubt, my colleague made the call that mattered most: to put his client’s needs ahead of everything else.

An intruder made off with email addresses of about 5 million users, as well as full names for a separate group of about 2 million.

The firms failed to update their cybersecurity policies immediately after client data was exposed.

The bank says plaintiffs cannot connect instances of identity theft or fraud to incidents at the bank, giving the case no standing.

The exposed information includes customer names, dates of birth, Social Security numbers and company names.

It’s time to revisit your firm’s protocols to ensure they make sense given widespread tech adoption during the pandemic, writes Wes Stillman.

Following through on its staged approach to new advice standard, industry regulator expected to be less patient with the "laggards."

Emerging consumer attitudes toward privacy threaten to overturn long-standing industry assumptions about customer data and personalization.