One of the first steps towards building a relationship with new clients is making sure they're comfortable sharing personal information with you. But what happens when a client keeps secrets that are detrimental to planning -- and their financial health?
"It's kind of like going to the doctor's office and not telling them everything," says Tom Mingone, founder of Capital Management Group of New York. "Our business is a relationship of trust. If there's not mutual trust, it's like any other important relationship in life -- it's very difficult to have any foundation."
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