The usefulness of online Web sites geared to intermediaries has long been a matter for debate. E-business strategy consultant kasina of New York conducted a study recently, finding that financial-services professionals still find the medium useful for sharing information. Nonetheless, there is still a lot of work to be done on the Web.
"Over the past year, asset management firms have concentrated on driving traffic to their intermediary sites by improving navigation, usability and overall site appeal," said kasina's CEO Steven Miyao. However, usability is still an issue, he said.