Intek Information, a call center company based in Denver, Colo., is offering a new service that will allow mutual fund companies to hire Intek customer service representatives on an as-needed, shared basis.

Unlike other call centers that charge a set rate for dedicated representatives, Intek's new "Impact" service charges fund companies $12 an hour for an Intek representative's time, with the clock running only when the rep is actually on the phone for a particular company. The program will dedicate teams of 12 to 15 customer service representatives to serve six to eight mutual fund complexes at a time, with a minimum charge of $4,000 a month.

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