MIAMI - Automated e-mail response and routing. Voice and other biometric signature prints. E-statements. Virtual signatures. Co-browsers and personal Web pages. Wireless access, voice recognition and artificial intelligence. Videoconferences with big-name portfolio managers for wealthy investors, and chat rooms and instant messages for the masses.
To hear the technologies fund companies are employing at the National Investment Company Services Association 21st Annual Operations conference here late last month, one could conclude the otherwise staid, conservative mutual fund industry is becoming downright cutting edge.