As the interaction between fund companies and intermediaries and investors is evolving, call and contact centers are undergoing a continual facelift.

Mutual Fund Market News Associate Editor Chris Frankie spoke with Bryan Mehrmann, vice president, client services at Fidelity Investments, who provided a peek into the fund giant's call center operations, its philosophies, technology and his thoughts on the industry overall. Mehrmann works within the division at Fidelity that distributes Fidelity Advisor Funds to intermediaries.

Subscribe Now

Access to premium content including in-depth coverage of mutual funds, hedge funds, 401(K)s, 529 plans, and more.

3-Week Free Trial

Insight and analysis into the management, marketing, operations and technology of the asset management industry.