2012 has been a good year for John Hancock Funds. In October, the firm won both Mutual Fund Education Alliance and Money Management Executive NOVA awards for retail and advisor communications and innovation in customer experience, respectively. Meanwhile, institutional sales have been growing strong, up 44% over the same day the year prior as of June 22, and Defined Contribution Investment Only product and service sales were up 49% compared to the year prior.
At the forefront of Hancock's retirement services business is Todd Cassler, senior managing director and head of institutional sales. In an interview with Money Management Executive, Cassler talked about how Hancock has established itself as a relevant provider in DCIO products and services, as well as the challenges Hancock looks to meet in the marketplace going forward.