Financial planners say it's an occupational hazard: When older clients die, many planners fail to retain the heirs' business. Learning to speak in the lingua franca of the younger generation - via mobile technologies - could help keep those assets in-house.
"With the younger generation, the technology does become more important,'' says Betty Hedrick, who runs her solo firm, the Hedrick Company, on Mercer Island in Washington state. Recently, two of her clients died. During initial meetings with their offspring, Hedrick used her Samsung Slate tablet computer to open a new tool, goalgamiPro, made by the wealth management solutions company Advisor Software, to assess her clients' goals in minutes.
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