A $25 million savings can be expected by financial service companies if they shift 1,000 jobs overseas, according to Cutting Edge Information, the Durham, N.C. business intelligence firm.

In its report "Managing Financial Services Call Centers," Cutting Edge outlines key practices such as offshore outsourcing, and offers statistics like employee turnover and blocked call percentages. One financial services corporation mentioned in the report is said to have slashed labor costs 50% just by shifting its call center operations overseas.

Subscribe Now

Access to premium content including in-depth coverage of mutual funds, hedge funds, 401(K)s, 529 plans, and more.

3-Week Free Trial

Insight and analysis into the management, marketing, operations and technology of the asset management industry.