A $25 million savings can be expected by financial service companies if they shift 1,000 jobs overseas, according to
In its report "Managing Financial Services Call Centers," Cutting Edge outlines key practices such as offshore outsourcing, and offers statistics like employee turnover and blocked call percentages. One financial services corporation mentioned in the report is said to have slashed labor costs 50% just by shifting its call center operations overseas.
Financial services firms have been increasingly moving call centers and other non-executive jobs overseas because of cheaper labor and the decreasing costs of communications.
