Mutual fund companies' telephone call centers are under pressure to be staffed by increasingly knowledgeable employees at a time when low unemployment has made hiring and retention tougher.

Qualifications for employees have risen as financial issues which investors face have grown more complex, fund company executives say. In order to find employees able to handle these new complexities with the current low unemployment levels, companies are trying new recruiting efforts, job promotions, bonuses and increased training.

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