The man at the mike tells the crowd that he's a financial planning executive ready to respond to allegations against his company with a prepared statement. Before he can say his name, the restless group assembled before him starts lobbing questions. How, they demand, did a financial planner with the firm persuade two elderly people to change their wills, defrauding them? Why, audience members shout, didn't the firm discover this before the state attorney general did?

The executive's eyes dart nervously. His mouth twists. The fuselage starts.

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