I’m onboard a Delta flight winging my way home from New York City after attending the Tiburon CEO Summit. The service has been attentive and the cabin is clean. I am logged onto the GoGo wireless Internet system and have just enjoyed a purchased-snack and bottle of spring water. The flight left on time and the PA is not too loud. Thanks to their frequent flyer system, I’m enjoying a free upgrade. Delta gets “an A" in my estimation today.

The Hyatt on Chicago’s Miracle Mile, where I spent one night last weekend, does not, however, even get “a C.” When I arrived, tired and ready to check in, the young lady at the front desk gave me the run around because I did not have my confirmation handy and my husband, who was parking the car, had put the reservation in his name – thus I was not allowed to check in without him even though I showed my ID.

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