Banco Popular de Puerto Rico

Lyndsay Wise is the president and founder of WiseAnalytics, a boutique consulting and analyst firm focused on business intelligence. Lyndsay has ten years of IT experience in business systems analysis, software selection, and implementation of enterprise applications. She provides consulting services for small and mid-sized companies and conducts research into leading technologies, market trends, BI products and vendors, mid-market needs, and data visualization. In the spirit of community, social networking and general collaboration, WiseAnalytics has launched an online community geared to small and midsized organizations with the goal of sharing advice, experiences, best practices and creating a grassroots approach to industry research by having SMBs drive research initiatives.

Jacob Ukelson is CTO of ActionBase, a company that provides Human Process Management (HPM) and action tracking solutions that enable businesses to manage their business critical processes.

Mike Cucka is managing partner at Group 1066. Cucka revitalizes marketing strategies and brands for services companies. He has worked with Microsoft, Gartner, Banta, Merrill Lynch and others to build clear mental models of their offerings, making it easier for customers to buy. Prior to Group 1066, Cucka was at branding firm Siegel & Gale where he helped revitalize the brands of MFS Mutual Funds, U.S. Air Force, Tellabs, TD Bank Financial Group and Lehman Brothers. He may be reached at cucka@group1066.com.

Navin Nagiah is CEO of Cignex Technologies, a leading integrator of open source business solutions. He can be contacted at navin@cignex.com.

Kathy Lange is a senior business director for SAS Analytical Consulting. She may be reached at kathy.lange@sas.com.

Scott Schumacher serves as chief scientist at Initiate Systems where he is responsible for R&D of Initiate's matching algorithms and the overall management of product development. Initiate Systems, Inc. is a leading provider of customer-centric master data management (MDM) solutions for companies and government agencies that want to create the most complete, real-time views of people, households and organizations from data dispersed across multiple application systems and databases. Schumacher can be reached at sschumacher@initiatesystems.com.

Richard J. Snow, VP & Research Director for Ventana Research the�Contact Center Performance Management research practice, which is dedicated to helping organizations improve the efficiency and effectiveness of multichannel contact centers. He conducts research exploring the people and process issues behind customer operations management, the new customer interaction technologies now available to support customer interaction management, ways in which companies are reviewing their strategies for customer relationship management (CRM) and the emergence of its second generation. He also works with senior business operations and IT managers to ensure that companies get the best performance from today's highly complex application products. Richard has more than 25 years experience working in the IT services industry and specializes in delivering customer care and billing solutions for telecommunications operators, and delivering several multichannel customer contact centers for organizations in both the public and private sectors.

Steve Cohen is executive vice president of Sherborn, Massachussetts-based Boston Software Systems, the provider of process automation and system integration software. He may be contacted at steve.cohen@bossoft.com or (866) 653-5105.

Robert Muller is the business process and data management group manager in the Materials Business Solutions organization at Intel Corporation. In his role, Muller is responsible for supporting the Materials organization's business process transformation by focusing on the creation of a business intelligence-centered business architecture. He may be reached at robert.muller@intel.com.

Sajit Roshan is currently working as a quantitative analyst at MashreqBank, UAE. He previously worked with the server technologies division of Oracle India Private, Ltd. and has served several clients as a BI consultant of Satyam Computer Services, Ltd. He can be reached at SajitR@mashreqbank.com.