Banco Popular de Puerto Rico

Kurt Milne serves as the senior manager of Strategic Marketing for BMC Software. Milne has 15 years of experience in enterprise software and electronics manufacturing and design, with significant knowledge of IT service management, inventory and supply chain management, and computer integrated manufacturing. You can reach him at kurt.milne@remedy.com or (408) 571-7265.

Richard Williams is a senior technical support specialist for Symark Software in Agoura Hills, California with more than 20 years in systems administration, architecture and design. You can reach him at rwilliams@symark.com.

Rakesh Shukla is cofounder of 170 Systems, Inc., a leading provider of software products and services that streamline the business processes of ERP systems for Global 1000 enterprises.

Shankar Radhakrishnan is a senior product manager of Data Warehousing Products at Oracle Corporation. He has been with Oracle for more than seven years, most recently as the manager for CRM Interaction Center Product Development and currently with Data Warehousing. He can be contacted at Shankar.Radhakrishnan@oracle.com.

Greg Hennessy is a senior marketing consultant for Quaero with more than eight years of marketing automation development and implementation experience. He can be reached at hennessyg@quaero.com. For more information about Quaero, visit www.quaero.com.

Bill Collins is practice leader of DecisionPath Consulting's business performance management practice. Before joining DecisionPath, he spent 23 years in operations and IT positions with several Fortune 500 manufacturing and distribution companies. Collins is APICS certified at the Fellow level and can be reached via e-mail at bill.collins@decisionpath.com.

Richard Keith is a senior consultant in DecisionPath Consulting's business performance management practice. His background includes 12 years of operations management experience in the retail banking industry. Keith can be reached via e-mail at richard.keith@decisionpath.com.

Itamar Ankorion is the director of product management and marketing at Attunity, a provider of enterprise data integration software. He has extensive experience in enterprise integration including data integration, application integration and service-oriented technologies. He can be reached at (781) 213 5220 or via e-mail at itamar.ankorion@attunity.com.

Al Decker, executive director of EDS Security and Privacy Services, is a recognized authority on information security and privacy, with more than 25 years of experience in computer security and IT auditing, both in private industry and public accounting. He has delivered and managed services in such areas as internal controls, system implementation, security audits and training for companies worldwide. Over the past 20 years, he has inspired and built two multifaceted, professional security-service organizations. An author, speaker and security pundit, Decker is frequently quoted in leading business and trade publications. Decker can be reached at al.decker@eds.com.

Patrick Durbin, a recognized visionary on IT governance and resource management, is the CEO and founder of PlanView, Inc. a leader in enterprise application software that enables Global 3000 companies to more efficiently manage and govern their portfolios of IT investments. With more than 30 years of experience in project management solutions, Durbin has designed four project management systems, including PlanView, and advised on some of the largest enterprise computer systems installed around the world. He is regularly quoted in the media. He can be reached at market@planview.com.