Banco Popular de Puerto Rico
Banco Popular de Puerto Rico is a full-service financial services provider with operations in Puerto Rico, the United States and Virgin Islands. Popular, Inc. is the largest banking institution by both assets and deposits in Puerto Rico, and in the United States Popular, Inc.
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Doug Tanoury is the founder andpresident of Customer Interactions Consulting (CIC). CIC helps Fortune 500 companies maximize the value of their customer portfolios through more effective and efficient marketing, sales, and customer service. With over 25 years of customer loyalty expertise, CIC assists its clients in optimizing their customer connections across all channels. Contact Doug at crm.cic@comcast.net.
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Rick Sherman has more than 20 years of business intelligence and data warehousing experience, having worked on more than 50 implementations as a director/practice leader at PricewaterhouseCoopers and while managing his own firm. He is the founder of Athena IT Solutions, a Boston-based consulting firm that provides data warehouse and business intelligence consulting, training and vendor services. Sherman is a published author of over 50 articles, an industry speaker, a DM Review World Class Solution Awards judge, a data management expert at searchdatamanagement.com and has been quoted in CFO and Business Week. Sherman can be found blogging on performance management, data warehouse and business intelligence topics at The Data Doghouse.You can reach him at rsherman@athena-solutions.com or (617) 835-0546.In addition to teaching at industry conferences, Sherman offers on-site data warehouse/business intelligence training, which can be customized and teaches public courses in the Boston area. He also teaches data warehousing at Northeastern University 's graduate school of engineering.
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Bob Wourms is the director of Outsourcing Practice for PM Solutions. Over his 25 year career, Wourms has served as program manger, PMO director, IT director and CIO as well as leading management consulting firms in dealing with IT project management and outsourcing. He can be reached at rwourms@pmsolutions.com. PM Solutions is a management consulting, training and research firm dedicated to helping organizations improve project performance and profitability. For more information, call (610) 853-3679 or visit www.pmsolutions.com.
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As operability maturity model practice leader for Diversified Software, Mary McMichael consults with clients on overall operability of their technical and operational environments. Since 1978, Diversified Software has specialized in helping clients achieve more cost-effective data center operations with JCL Asset Management productivity tools and services. Reach McMichael at mary.mcmichael@diversifiedsoftware.com or (408) 778-9914, ext. 257.
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Sabyasachi Bardoloi is manager of Pinnacle Research Group of Pinnacle Systems, Inc., a technology consulting and solutions provider to capital markets firms. For more than seven years, Pinnacle has applied in-depth domain expertise and offshore development capabilities to the Capital Markets. Pinnacle�s Capital Markets Excellence Center (CMEC) and its Efficient Delivery Model (EDM) successfully deliver cost-effective project-based solutions to major global banks. For more information visit www.pinnacle- sys.com, call (212) 880-3737 or e-mail Mark Engelhart at mark@pinnacle-sys.com.
