Banco Popular de Puerto Rico

Ellen is a principal analyst serving financial services technology decision makers in roles such as CIOs and enterprise architects in the insurance and wealth, investment, and asset management industries. Her research focuses on the technology decisions that financial services firms are investing in, including core platforms modernization and replacement and the integration of emerging technologies with legacy systems to drive better digital experiences and improved operational efficiency.
Previous Work Experience
Prior to her current research coverage, Ellen spent eight years providing strategic analysis and advice to Forrester’s insurance digital business strategy clients, focusing on eBusiness strategies and best practices in digital and customer experience as well as adoption trends for property and casualty, life, group, and health insurers.
Ellen brings 30 years of experience in delivering technical and professional services to clients in a variety of industries and markets. She joined Forrester from the former ThruPoint, a New York-based professional services firm, where she was a principal consultant focusing on IT service business strategy to Global 100 clients in securities, banking, and insurance; telecommunications; and media and entertainment. Before joining ThruPoint, Ellen was a director and principal analyst for Gartner, following the infrastructure services market, including consulting, support, and managed services.
Ellen has presented on vertical-industry and role-based marketing in a variety of Forrester and client events. She has been cited in Forbes, Fortune, the New York Times, the Economist, the Wall Street Journal, Best’s Review, Carrier Management, Rough Notes, Digital Insurance, New Scientist, and American Banker.
Education
Ellen received a B.S. in economics from Southern New Hampshire University.

Chad Mitchell is a senior analyst with Forrester Research. He serves eCommerce/eBusiness & Channel Strategy professionals with particular expertise in eBusiness and multichannel strategy in global personal lines and life insurance. In his research, Chad covers consumers' online and multichannel insurance shopping behavior and the effect of new technologies and consumer behavior on insurance companies' eBusiness and multichannel strategies. Among the topics he covers are mobile and social media strategies in insurance, acquisition, cross-sell and retention marketing strategies, comparative raters, online guided selling tools, emerging Web and call center technologies for sales and service, agent portals for marketing and underwriting, and the best practices of leading multichannel firms. He advises leading insurers on best practices for public and secure insurance Web sites—analyzing functionality for quoting, policy administration and claims.

Mike Fitzgerald is a senior analyst with Celent's Insurance practice based in Cary, North Carolina. His career includes leadership positions in property/casualty automation, operations management and insurance product development. Mike's research focuses on innovation, billing, business process and operations, social media, and distribution management.Mike brings extensive industry experience to the analyst role.� Prior to joining Celent, he was vice president of enterprise underwriting solutions at Zurich North America, where he led the evaluation of technology alternatives to support a new underwriting product development process. He held a number of positions at Royal & Sun Alliance, including a field operations regional executive role. His technology implementation experience includes the installation and maintenance of billing, automobile policy administration, and workers compensation automation. In the 1990s, Mike led an initiative which delivered one of the first global online technical underwriting and claims learning platforms in the industry.Mr. Fitzgerald has a Bachelor of Arts in economics from Davidson College and an MBA from the Fuqua School of Business at Duke University. He is a Chartered Property Casualty Underwriter (CPCU) and a certified Project Management Professional (PMP).

Eugene Reagan is a senior consultant for the Robert E. Nolan Co., a management consulting firm specializing in the insurance industry.

Rod Travers is EVP for the Robert E. Nolan Co., a management consulting firm specializing in the insurance industry.

Kim Wilkes is EVP for the Robert E. Nolan Co., a management consulting firm specializing in the insurance industry.

Donna C. Wilson joined IWIF in 1996 as a business consultant and was instrumental in creating IWIF’s strategic plan. In her current capacity, Ms. Wilson is responsible for corporate communications, public and community relations, strategic planning, as well as the Call Center, Document Management and Distribution departments.Prior to her employment with IWIF, she spent 16 years at Avon Products, Inc. in various management and executive positions. Previously, she was a consultant for Booz Allen Hamilton, specializing in property/casualty insurance, and a Management Associate in the Office of Management & Budget in the Executive Office of the President of the United States.A graduate of Western College for Women, Ms. Wilson holds masters degrees from Simmons College School of Social Work, Harvard University School of Government and Columbia University Graduate School of Business. In 1989, she was featured as one of the Top Ten Black Female Corporate Executives by Essence magazine. Ms. Wilson serves on several community non-profit boards of directors. She is an Adjunct Professor of Strategic Management at the Johns Hopkins University Carey School of Business.

Tim Lauer is a senior consultant at the Robert E. Nolan Co., a management consulting firm specializing in the insurance industry.

Julie Parsons is Vice President, Emerging Businesses, Allstate Insurance Company.Parsons oversees the Consumer Household unit. In this role, she leads the design and delivery of core specialty products and drive profitable growth through pricing, underwriting and distribution support and marketing strategies and tactics. Prior to being promoted to Vice President, Emerging Businesses, Parsons was Assistant Vice President, Product Operations. She led various strategic initiatives for Product Operations and the broader Protection organization.Parsons began her career with Allstate in 1993 in the Actuarial department, where she served in a number of roles. In 2004, she was a field administrative director in Agency Distribution, providing home office support to Allstate’s Market Operating Committees.In 2005, Parsons was promoted to Assistant Vice President of product pricing, where she led the Pricing organization for Protection. While in Pricing, Parsons worked with the National Advisory Board Exclusive Agency Business Relationship committee. Outside of Allstate, Parsons is active with the Barrington Area Council on Aging and has served on the board of that organization since 2007.Originally from Bloomington, Indiana, she holds a Bachelor of Science degree in actuarial science from Purdue University. Parsons currently resides in the northwest suburbs with her husband, Charles and two daughters.