Banco Popular de Puerto Rico

Joe Foley is the CRM practice manager with Greenbrier & Russel's Dallas, Texas, office. He has more than 15 years of IT experience and has spent the past seven years in the CRM arena. With extensive experience in call centers, help desk and knowledge management in the support environment, Foley brings a breadth of expertise to Greenbrier & Russel's CRM practice. Foley may be contacted via e-mail at jfoley@gr.com.

Sandra Gassmann is the director of Acxiom Marketing Consulting, a multichannel marketing firm in New York, New York, which is a division of Acxiom Corporation, a data intelligence company. She can be reached at sgassm@acxiom.com.

Maribeth Achterberg is a certified Knowledge Manager with more than sixteen years of experience in the electric and gas utility, telecommunications and transportation industries. She is vice president of Professional Services at Knowledge InterSpace.

David Mele is vice president of technical marketing at Great Bridge LLC, which provides professional support services for the PostgreSQL database and other leading open source technologies.

Min Byung-Chul, adviser for NACF.

Carl Frappaolo, founder of Boston-based Delphi Group advises Global 2000 companies on the strategic application of emerging technologies. He has encapsulated the lessons learned in his consulting experiences into three books including, Executive Express on Knowledge Management (Wiley, 2001), Smart Things to Know About Knowledge Management (Capstone, 1999) and Electronic Document Management Systems (MacGraw Hill, 1995). Frappaolo may be reached at cf@delphigroup.com.

Doug Barton is vice president of enterprise planning product marketing at Cognos. Barton is the driving force behind the global, go-to-market strategy for Cognos' Enterprise Planning Series.  Barton is also responsible for Cognos' message for the finance audience as a key entry point for our comprehensive Corporate Performance Management offering.  As a key member of the global management team, he helps build visibility and awareness for Cognos products as well as communicates a deeper understanding of financial performance management processes, customers, competitors and opportunities. He may be reached at doug.barton@cognos.com.

Peter Lawless is the sales and marketing director for MetaMatrix European operations. Lawless was formerly the leader of IBM�s Europe, Middle East and Africa e-CRM initiatives. He has more than 16 years of technical, managerial, sales and marketing experience in IT predominantly dealing with financial institutions. He can be reached at plawless@metamatrix.com.

Megan Lordeon is a senior consultant with MicroStrategy, Inc. Lordeon has led engagements developing enterprise information management strategies for BI efforts including healthcare information solutions, CRM, financial data warehouse development and e-business strategy. She develops enterprise road maps and ROI analyses for the recommended information management solutions and can be reached at mlordeon@microstrategy.com.

Tony Stafford is the European product manager for Fujitsu Softek. As product manager for Fujitsu Softek, Stafford is a technical expert on the subject of open systems migration and replication. Residing in the U.K., he provides technical requirements from a European perspective for Fujitsu Softek's suite of storage management software. Stafford may be contacted at astafford@softek.fujitsu.co m.