Banco Popular de Puerto Rico

Mark Battaglia is president of SPSS BI. He can be reached at mark@spss.com.

Craig Schiff, a pioneer in business performance management, helped create and define the space known first as analytic applications, then business intelligence and now BPM. He has published several articles, spoken at numerous BPM conferences. He is a recipient of the prestigious Ernst & Young Entrepreneur of the Year award. BPM Partners is a vendor-independent professional services firm focused exclusively on BPM, providing expertise that helps companies successfully evaluate and deploy BPM systems. Schiff may be reached at cschiff@bpmpartners.com or (203) 359-5677.

Ted Ross, manager of owner loyalty and database marketing for Nissan North America.

Nancy Treaster, vice president of marketing for Witness Systems, Inc.

Karl Clare, senior project manager of Life and Pensions for Norwich Union.

John Wells, chief technologist, at Marketing Information & Technology, Inc.

Sarah Lange, marketing communications manager for click2learn.com, inc.

Joe DeLora, senior manager at Bell Atlantic.

Richard Peters is the industry manager for telecom solutions at FileTek, Inc. where he develops industry-wide products and services to bring the power of detail management to the telecommunications industry. He has worked in telecommunications for more than twenty years, including 15 years in all phases of AT&T including operations, sales, product management and information systems architecture.

Mike Mansur is a senior consultant with Origin Business Management Solutions, based in Amsterdam. Origin BMS is part of Origin Netherlands bv, a major business and information technology consulting firm. Mike is currently the project manager for development and implementation of a global commercial banking data warehouse for a large, international bank in Holland. He can be reached via e-mail at mike.mansur@nl.origin-it.com.