Banco Popular de Puerto Rico

Greg Hoglund is the research engineer for new product development for Tripwire Security Systems Inc. During the past several years, Hoglund has written many security-related software applications, both commercial and freeware including Asmodeus in 1996. It was one of the first security scanners for the Microsoft Windows NT platform. Hoglund later enhanced the product and it became the WebTrends Security Analyzer in 1998. He is an active member of the security community, with particular expertise writing embedded systems assembly for the U.S. Department of Energy, tracing network intrusions in real time, development forensics technologies and developing technologies that address new exploits. He is a frequent speaker at forums such as BlackHat and SANS and has authored numerous articles and white papers, including "Content-based Attacks," "The E- Commerce Weak Link," and "A Thousand Hackers in a Bos: The problems with Modern Security Scanners."

Kurt Thearling is director of analytics at CRM software vendor, Exchange Applications, where he directs the use of data mining, and decision support technology. He is the co-author of the book "Building Data Mining Applications for CRM," which will be published in December by McGraw-Hill. His extensive data mining site can be found at http://www.thearling.com/. Thearling received his Ph.D. in electrical engineering from the University of Illinois.

Troy D. Thomas is the Senior Vice President of Customer Warehouse at KeyCorp.

Leslie M. Cone, project manager for Bureau of Land Management.

Ray Hussey, technical solutions consultant for Clarica Life Insurance Company.

Curtis Hetz, vice president and systems manager of customer information systems for Mellon Financial Corporation.

Andreja Fah, senior vice president and CTO of QD Corporation.

Ken Bates, database administrator for American Medical Securities, Inc.

Gina Paul has more than 15 years of hands-on project and consulting management experience. She founded Bay3000 consulting, a project management services organization specializing in decision support and data warehousing. Prior to this, she was a senior manager at SAS Institute, Inc. where she held the position of national consulting manager. She has worked most of her career with corporate business leaders in delivering value and supporting key corporate intiatives and decision support projects. Her experience includes working with a multitude of technological platforms, software packages, customized applications and Web-enabled applications in support of decision support and CRM iniatives. She can be reached via e-mail at Ginapaul@bay3000.com.

Michael Grandinetti is vice president of Marketing and Business Development at MarketSoft Corp., a leading provider of e-marketing solutions that focuses on Web-based lead management and optimization. He can be contacted at mike@marketsoft.com.