Banco Popular de Puerto Rico

Jeff Hill is senior director of product marketing for the Quantum Snap Division, which includes the Snap Server and CD Net server appliance product lines. Hill has been instrumental in the Snap Server product line success with an array of responsibilities since its introduction including market research, product development and launch management. Before joining Quantum, Hill served as manager of applications product marketing for Metaphor Inc., a developer of database mining and decision support software. He has also served as manager of services marketing for Santa Cruz Operation Inc. (SCO), an industry leader in UNIX software and as a consumer product brand manager for H.J. Heinz Company. Hill has also owned his own Value Added Reseller business

David James is the Vice President of Chapter Services for DAMA.

David R. King, Ph.D., is senior vice president of product development and chief technology officer for Ann Arbor, Michigan-based Comshare Inc. He can be contacted by e-mail at dking@comshare.com.

Prior to joining ETI, George Fisher worked for 20 years as a consultant in the mainframe industry. He is currently working on the data systems library for SAP R/3.

Dr. Robert Woerner has broad financial, strategic and technical experience in the telecommunications and banking industries. He has successfully completed wireline, broadband and wireless assignments in the U.S. and Europe. His most recent position was as executive director for Product Profitability Systems and Analysis, reporting directly to the CFO at Pacific Bell. In that role, he sponsored and directed Pacific Bell's enterprise data warehouse project. he was also responsible for regulatory costing and revenue assurance. He is an expert in activities-based costing and the supporting information systems and models.

Dennis J. Glacken is a principal consultant with ZYGA Corporation, a consulting company specializing in knowledge management and data warehousing. Glacken was previously associated with Sea-Land Service Inc. and Deloitte and Touche. Glacken, who is also an attorney, can be reached at (908) 604-9000, (908) 756- 4767 or Dglacken@ZYGA.com.

Steven Jon Gonzalez is a senior consultant in Red Brick Systems's Professional Services Organization. He is responsible for on-site technical consulting projects at Red Brick customer sites in various locations nationwide. Gonzales currently is the project leader at a major managed health care provider, where he is playing a key role in the design and implementation of an enterprise-wide data warehouse project.

Gloria Lee, is a consultant in Sunnyvale, CA, who provides marketing consulting to data warehousing vendors. Copies of "Successful Data Warehouses" may be purchased by contacting her at Discovery Solutions by phone at (408) 732-2390 or via e-mail at discsolns@aol.com.

Dr. Kenneth Allard (Colonel, US Army, Ret.) is a recognized authority on information warfare. The author of several books on technology and security issues, he is associated with the Center for Strategic & International Studies and Georgetown University. He can be reached via e-mail at Allardck@aol.com.

Larry Goldman is president of AmberLeaf, a customer intelligence consultancy. He has more than 13 years of experience in database marketing, business intelligence and customer analytics, as well as customer and marketing strategy, customer experience optimization, sales force automation and call centers. He can be reached at larry@amberleaf.net.