Banco Popular de Puerto Rico

Sarah Faux is a vice president with eLoyalty specializing in building lasting customer relationships. She has designed customer interaction management systems spanning multiple business units, sites and channels. During the past 8 months, Sarah has led a multi-disciplinary team to design and build an innovative solution and methodology for the practical realization of loyalty concepts in operational environments. Faux joined eLoyalty with a background in management science and operational research. She has worked for an international provider of customer contact software and has spoken at many European conferences about the issues surrounding the successful deployment of customer relationship strategies. Over the past four years, Faux has worked with experts in technology, business strategy, training, psychology and finance to further develop the ability of large organizations to effectively manage customer communication. Faux can be contacted at sarah_faux@eloyaltyco.com.

Susan Gallas is an information architect and Premera Blue Cross in Seattle, Washington. She has 18 years of data processing experience with a concentration in database administration, data administration and data warehousing. Gallas has worked on numerous data warehouse projects at AT&T, MCI, HUD, Merck Drugs and the IRS. She can be reached via e-mail at sgallas@mindspring.com.

Boyd Blankenship, the director of payroll systems for Amtrak.

Tom Sikyta, senior director of technical services, Carlson Hospitality Worldwide Reservation Center.

Jerry Kurtyka is managing director for Whitestone Technology, an independent consultancy focused on the humanistic and leadership aspects of technology. He is a frequent writer and speaker on the topics of BI and CRM. His credentials include consulting, sales and marketing of CRM software to international banks and nine years as a banker where he held VP positions in strategic planning, retail banking and new business development. He can be reached at jerrykurtyka@hotmail.com.

Kyle Johnstone has more than 15 years of custom development and database experience. He is currently the SVP of Customer Collaboration at SBI in Dallas, Texas. Johnstone may be contacted at (972) 380-7275 or by e-mail at KJohnstone@sbiandcompany.com.

Larry Bohn is president and CEO of net.Genesis, a leading provider of software and services that help managers understand their online customers. A recognized thought leader, Bohn has been a keynote speaker at industry events such as COMDEX, Networld+Interop and GartnerGroup and Seybold executive conferences. He can be reached at lbohn@netgen.com.

Peter Aiken is an associate professor with Virginia Commonwealth University's IS Department and is the founding director of Data Blueprint(.com). A practicing data manager with 25+ years of experience, he has previously held positions with the US DoD and consulted with organizations in 18 countries. His sixth book is XML for Data Management. Aiken may be reached at peter@datablueprint.com or http://peteraiken.net.

Sergei Ananyan is a senior partner and director of marketing for Megaputer Intelligence Inc. He can be reached at s.ananyan@megaputer.com

Jon Salwen, systems architect for HomeRuns.com.