Banco Popular de Puerto Rico

Raymond Pettit, Ed.D., is the president of ERP Associates, a consultancy focused on the integration of marketing science and technology. Pettit is an author, a professor at the New Jersey Institute of Technology's School of Management and Business and a market research and analytical CRM consultant for corporations.

Vijay Veldore is the project manager for the enterprise data warehouse for the Bank of Nova Scotia, based in Toronto, Canada. He has more than seven years of experience in designing and implementing data warehouses in multinational banks in support of CRM initiatives in North America, Asia, Europe and Latin America. He can be contacted at vijay.veldore@scotiabank.com.

Hugh Darwen is a database specialist and U.K. Technical Staff Member for IBM United Kingdom Limited. He and Chris Date coauthored FOUNDATION FOR FUTURE DATABASE SYSTEMS: THE THIRD MANIFESTO, now in its 2nd edition. You can contact him at Hugh_Darwen@uk.ibm.com.

Shari Rogalski is the global director of Accenture's Business Intelligence practice, which specializes in data warehousing, enterprise reporting, performance management and analytical applications. She has more than 15 years of experience in the business intelligence and data warehousing fields. She can be reached at shari.a.rogalski@accenture.com.

Gregory S. Davis of the Lynx Consulting Group has more than five years of experience with Web-enabled OLAP and analytic applications. Davis is a Certified Hyperion Essbase consultant and graduate of the University of Pennsylvania. You can contact him at lynxcons8@earthlink.net.

Chuck Coleman, director of product support systems for Corporate Express.

Arvind Prabhu is a software engineer in the Professional Series division for Cysive, Inc. He has more than seven years of experience in the computer industry. He is a Sun Certified Java programmer and a Sun Certified Java developer. You may contact him at aprabhu@cysive.com.

Lior Arussy is a general manager for the CEM division at NICE Systems, a leader in the contact center optimization market worldwide. Arussy is also author of The Experience! How to Wow Your Customers and Create a Passionate Workplace (CMPBooks 2002).

Tho Nguyen is the director of Data Warehousing Strategy at SAS. Nguyen manages the vision and direction for data integration and management strategy worldwide and has traveled around the world to speak at conferences and seminars. He can be contacted at Tho.Nguyen@sas.com.

Neeraja Akula is a senior systems engineer with a major database vendor. You can contact Neeraja at neerajaakula@hotmail.com.