Banco Popular de Puerto Rico

Kurt Kendall is a Partner at Kurt Salmon and leads the firm’s Advanced Analytics and Big Data practice.  He advises companies in the retail and financial services industry on driving business impact from analytics.  He is an industry thought leader and is regularly quoted in leading business publications on the topics of analytics and the use of data in omnichannel retailing.  Prior experience includes co-leading McKinsey & Company’s Consumer Marketing Analytics Center and serving as Vice President at Sears Holdings where he led Strategy and Enterprise Decision Analytics.  Earlier in his career, Kurt worked for several professional services firms with a focus on business strategy, marketing, and analytics topics.  Kurt holds a Ph.D. from MIT and a B.S. from the University of Maryland. 

James is General Manager and SVP of Sunrise Prepaid solutions, a leading global prepaid processor and part of the Commercial & Retail Payments division of FIS. He is responsible for strategic direction, profitability, day to day operations, and go-to-market for Sunrise Prepaid globally. James joined FIS in 2011 as Vice President of Sales and Business Development for Global Commercial Services, FIS’ ITO and BPO business. In 2012, Mr. Hutchison was placed in charge of Prepaid Solutions. Prior to joining FIS, James Hutchison spent 15 years in the IT services industry holding positions in product management and business development for Computer Sciences Corporation (CSC) and SAVVIS Inc. James Hutchison earned his Master’s Speech Communication and Bachelor’s in German from Radford University.

Jeffrey B. Wood is Vice President and Assistant General Counsel with Discover Financial Services and advises the student lending, personal lending, and deposits businesses of Discover on bank regulatory and compliance matters. He is a member of the Illinois Bar and previously served with HSBC, advising the auto finance, insurance, retail banking, and credit card units of HSBC and Household International. He graduated with Honors from the College of William and Mary and received his J.D. from Northwestern University School of Law.

Kristen Hinton is the Debit and Prepaid Manager at VyStar Credit Union located in Jacksonville, Florida.  Kristen is responsible for the strategic growth and operations of VyStar’s debit and prepaid card portfolios.  She has more than 15 years of experience in payments previously managing VyStar’s credit portfolio and rewards program.  

As vice president of client services for RAZR Marketing, Paul provides strategy, leadership and direction to the agency’s account management team. Before becoming a partner in RAZR Marketing, Paul worked at Penn Garritano where he was the vice president of client services. Prior to that, Paul was at Carlson Marketing Group in various positions across sales, account management, awards and partnership marketing. 

Mike Ginsberg is president and CEO of Kaulkin Ginsberg, providing industry-leading M&A and strategic advisory expertise to the ARM industry for more than 20 years. He is also co-founder of insideARM.com, the leading provider of timely news and information for the ARM industry. Mike spearheads all of the firm’s advisory business practices. Clients served include all size collection agencies and ARM companies, financial investors as well as Fortune 500 companies such as GE Capital and Deluxe Corporation. Mike is a member of ACA International, DBA, NARCA and the Association for Corporate Growth. He sits on the advisory boards of several industry associations and publications including the ACA Education Foundation Board of Directors.He is a frequent speaker on important industry issues and is often interviewed as an industry expert by the trade, financial, and consumer media, including M&A The Dealmaker’s Journal, NBC Nightly News with Brian Williams, The Washington Post, BusinessWeek, and The Wall Street Journal. Mike writes a regular blog about the industry and maintains a social media page on insideARM.com, where he also provides analysis and is often interviewed for stories.Mike has been the recipient of numerous industry awards including the National Association of Retail Collection Attorneys’ 2009 Don Kramer Award, which recognizes leaders who have made a positive impact on the ARM industry. He has also been recognized by Collection Advisor, a leading trade publication, as one of the industry's “Most Influential Professionals for 4 years in a row.”

Mr. Moquin has 18 years’ experience in the Credit and Collections industry and co-founded ERC in 1999. In addition to 1st and 3rd party receivables management services, ERC is a Customer Experience Management company providing a broad array of services ranging from customer care to surveys to support all of their client’s customer experience needs. ERC supports long standing client relationships with blue chip companies in the Communications, Financial Services and Education verticals from their headquarters in Jacksonville, Florida and multiple sites both domestic and offshore.

Randy Watson is group vice president of Consulting, Digital Impact and Rapid Innovation teams. The consulting and email agency teams create tremendous value for Acxiom customers by mapping client business outcomes to industry best practices to ensure continuity with the rest of Acxiom’s strategy and go-to-market approach. Acxiom’s Rapid Innovation Team is responsible for harvesting client-specific innovation and leveraging it into larger, more repeatable solutions for multiple clients.Randy joined Acxiom in 2003 to lead strategic alliances. In this role, he was responsible for strategic direction, joint product developmentand go-to-market execution for several large partnerships. During his time at Acxiom, he has served in several industry and account-specific roles within financial services. Prior to his current role, Randy served as vice president of the Banking Group.Randy’s career includes twelve years on the client-side designing and implementing consumer financial products and managing retail operations, and fifteen years on the vendor-side designing and implementing solutions to improve the effectiveness and efficiencies of both.

Mr. Kusic has been involved with National Recovery Agency since 1985 and currently holds the position of President and Chief Executive Officer. Beginning his career more than 28 years ago in his family’s collection business, Steve has a strong background and understanding of collection procedures and techniques, along with his knowledge of the various collection laws that govern collections and regulatory compliance. He has significant experience and expertise in all facets of operations, call center activity, quality control, contracts, marketing, finance, and debt purchasing. Steve is the company’s visionary leader with extensive collections experience in healthcare, utility, direct marketing, commercial, government, and financial accounts who has brought about the unprecedented success that National Recovery Agency experiences today. Throughout his career, Steve has earned numerous awards and recognition for his outstanding achievements in the collection industry. He has completed several FDCPA Certifications and Compliance Training Programs and is a member of ACA International and its prestigious Committee of 100, whose membership is comprised of the leaders of the top agencies in the United States. Mr. Kusic is a graduate of Rider University and has MBA from Drexel University.