Banco Popular de Puerto Rico

Jonathan Gagliano is Executive Vice President of Strategic & Corporate Development at Affinity Solutions, a relationship marketing firm based in New York City. Affinity Solutions is a pioneer and industry leader in merchant-funded rewards and transaction-based marketing. Affinity is the largest provider of merchant/partner programs with over 3,000 national and regional banks, including Sovereign Bank, Capital One, and U.S. Bank, as well as over 25,000 in-store retail partners.Affinity leverages proprietary analytics applied to a range of customer data in a privacy-controlled environment, to deliver the right offers to the right consumer at the right time, and in the right channel, for its bank and retailer partners. Affinity supports numerous channels for offer delivery and redemption – including mobile, email, rewards programs, and integrated into online banking. Most recently, Affinity launched ‘Coupon on Card’, the first real-time offer and messaging platform that delivers discounts at the point-of-sale and allows for real-time point redemption at a retailer’s POS.Jonathan has worked within the financial services industry for fourteen years and held management roles in product development, marketing, operations, and customer service capacities. In his current role, Jonathan is a strategic advisor to more than fifty financial institutions to evaluate and build card-level and enterprise loyalty strategies, including ongoing engagements with four of the top ten financial institutions. Previously, Jonathan was with Regions (AmSouth) Bank where he was Vice President of Payment Products responsible for the strategy and line of business management of credit cards, debit cards, prepaid cards, and other access channels.

Joe Adams is a well known, respected leader and expert in the account receivables management industry. The Managing Director of Hampton Pryor Consulting, Joe has over 30 years� experience credit, collections, recovery and compliance. During this span, he has served as a �C� level or senior/executive operations leader for some of the leading banks, credit grantors, debt purchasers and collections agencies in the country, including CitiFinancial, CitiMortgage, Paymentech Merchant Services, First USA/Bank One, Collins Financial Services and Asset Management Outsourcing, Inc. He has managed collections and recovery operations in the United States, Puerto Rico and Canada while additionally auditing collections and recovery operations in Spain, Turkey and various countries in Central and South America. Since joining Hampton Pryor Consulting, he has helped numerous credit granting, debt purchasing and collection agency clients improve their compliance, internal and vendor management operations. Additionally, Joe serves as the Chief Compliance Officer for a number of debt purchasers and collections agencies.A native of Philadelphia, he received his B.S. from Cheyney University of Pennsylvania.�

Working in the Global Marketplace Insights group at American Express, Charitie is responsible for delivering research insights and informing product and engagement strategies across the Consumer Card business. She currently leads research for the Charge Card portfolio of products and played an instrumental role in the design, launch and evolution of ZYNC from American Express.Charitie has over 13 years of Market Research experience and is a consistent advocate for the customer in every of product and service decision.  She has expertise in New Product Development, Customer Loyalty and Acquisition and Communications and Messaging.  Prior to joining American Express, Charitie managed primary research at Time Inc., driving subscriber loyalty and newsstand sales across their publications. Charitie has a BA from New York University, with a concentration in Marketing and Finance.

Barry Kirk is vice president of customer loyalty for Maritz Motivation Solutions.

Daniel Parry co-founded Exeter Finance Corp in 2006, and presently serves as the company’s Chief Credit Officer. Prior to Exeter, Mr. Parry was Senior Vice President of Risk Management for AmeriCredit Corp, where he managed all aspects of modeling, and forecasting for a $12 billion portfolio. Prior to 2004, Parry was Vice President of Decision Science and was directly responsible for the design, development, and deployment of AmeriCredit’s custom acquisition scorecard system. He has extensive experience developing a broad spectrum of quantitative tools from acquisition through collections optimization. Prior to AmeriCredit, Mr. Parry was an adjunct faculty member in business at LeTourneau University, as well as a research associate for the Provost of the University of Texas at Dallas. He holds a B.S. in Business and an M.B.A. from the University of Texas at Dallas, where he was also a doctoral student in Management Science. Mr. Parry regularly contributes to industry panels, and has been published in the Journal of Performance Improvement.