Banco Popular de Puerto Rico

Peter J. Wallison is a senior fellow at the American Enterprise Institute. He was the general counsel of the Treasury between 1981 and 1985. He is the author of "Hidden in Plain Sight: What Really Caused the World's Worst Financial Crisis and Why It Could Happen Again."

William Aukamp is of counsel to the law firm of Werb & Sullivan in Wilmington, Del.

As Senior Director of Marketing Strategy, Andrea Reichenbach is responsible for Acxiom’s thought leadership and content platforms. Andrea has more than 15 years of marketing experience in the U.S. and in Europe, providing brand, digital and customer experience expertise to clients such as Microsoft, IBM, Accenture, American Express and BlackRock.

Caroline Ratcliffe is a senior fellow at the Urban Institute.

Neal Dittersdorf is an experienced legal counsel in the fields of information technology, financial services technology, identity management, data protection and privacy regulation.� He was the general counsel for a combined sixteen years at companies providing innovative financial services technology and data solutions, including consumer lending technology, an online automotive loan origination platform, consumer identity protection services, and global employment background screening.� He also has been a partner and counsel in the technology and intellectual property law practices at national law firms, and a Trial Attorney with the Civil Division of the U.S. Department of Justice.Neal is a Certified Information Privacy Professional/US, a member of the International Association of Privacy Professionals and the Association of Corporate Counsel, and was on the Advisory Board for the Association of Corporate Counsel Foundation’s 2015 State of Cybersecurity Survey.� He graduated from Brandeis University and the New York University School of Law.

Rebecca Ahlers is a managing director at the Center for Financial Services Innovation.

Cindy Solomon is a world-renowned leadership and customer service expert and speaker who helps Fortune 500 companies build Courageous LeadersTM�committed to delivering exceptional customer experiences, and better enabling their teams to compete and win in today’s customer-driven economy.�With her Courageous LeadershipTM�and The Customer of the FutureTM�programs, Cindy has helped hundreds of companies around the world identify, nurture and leverage the leadership potential in their front line employees and their leadership teams. As a result, leading organizations can consistently deliver exceptional customer experiences and build long-lasting customer loyalty. Cindy has brought her programs to banks and financial services firms such as KeyBank, Wells Fargo, Blackrock, and the New York Bankers Association; and industry leaders like PWC, Google, Oracle, UPS, and The Mayo Clinic, among othersOne of the most highly sought-after customer service speakers in the world, Cindy has traveled the globe sharing her provocative, and often hilarious insights on business, customer service and courage with tens of thousands each year. She is also a best-selling author on the topic of leadership, with books�Creating a Culture of Courage�for corporate employees, and�The Rules of Woo: An Guide to Capturing the Hearts and Minds of Today’s Customers�for entrepreneurs, both available on Amazon. Learn more about Cindy atwww.cindysolomon.com, and follow Cindy at�@cindysolomon.

Grainne�specializes in effectively delivering large transformation programs at top tier banks. She is currently focusing on helping banks transform by leveraging new technology, collaborating on shared services and, most especially, by more effective use of human capital and expert talent with the banks.��Grainne plays a leadership role for PwC’s financial services blockchain efforts. In this role, she works with FinTech companies as well as financial services providers to help harness the power of the blockchain eco-system to drive competitive advantage as well as to promote efficiency in the financial system.She has over 20 years of experience in implementing regulatory change, managing people, and providing strategic direction across divisions at firms such as Goldman Sachs and Morgan Stanley.�Grainne has designed and managed large-scale implementations through the entire lifecycle, from design through build, test, and adoption/conversion.An expert at running multidisciplinary teams, Grainne helps large programs deliver what the business needs for transformation, with particular focus on managing the risk and costs involved.Grainne is passionate about leadership and development of women in the industry and is a board member of the New York Women’s foundation.

Lisa is responsible for planning and execution of retail banking strategies, focused on channel design that addresses customer’s evolving expectations for branch, online and mobile banking experiences.�Lisa manages the bank’s branch distribution channel strategy, including site selection for new branches and optimization of the existing network of banking offices.�� In her role, Lisa is responsible for the strategies for new branch design and evolving the features and functionality of the branch channel with a focus on relational selling and digital services.Lisa is responsible for expanding the bank’s market share of consumer lending through innovative product design, effective pricing strategies and streamlined processes to speed delivery to market. Lisa also provides thought leadership to the small business team on product design and services that integrate with the consumer platform to provide seamless and comprehensive banking services to this customer segment.Lisa establishes performance and profitability metrics for business lines and new branch locations. She develops and administers policies and operations, with a focus on supporting growth and performance goals.Lisa has extensive project management skills and has provided leadership for the bank’s M&A activities as well as delivery systems selection and implementation.Lisa began her banking career at WSFS after graduating from the University of Delaware.� She spent the early part of her career in a variety of branch positions, including Sales Manager with responsibility for the sales performance of several banking offices.� Lisa transitioned to the Retail Operations group as an analyst supporting the branch network.� Over time, Lisa assumed the role of Vice President of Retail Operations and later of Senior Vice President, Director of Retail Administration before assuming her current position as Director of Retail Strategy.

Peter Wannemacher is a senior analyst at Forrester.