As many financial planners have discovered over the past few years, unsettled markets mean many nervous phone calls and emails from clients. Investors want to know why their investments may be down and when the turmoil will stop. Of course, no advisor can predict the future and many are therefore left with little more to offer than general reassurances. They have nothing in their toolboxes to relieve or lessen the client’s anxiety – and that can lead to unpleasant conversations.
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