Why Advisors Need Digital Documentation

From social media and information overload, to the regulatory front and fearful clients needing handholding, financial advisors are constantly faced with more challenges. Add to that wealthier clients now expecting to receive more communication than in the past, and an advisor can get buried before they know it. 

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Comments (6)
This article underscores the need of a good technology which can work wonders for the business. The few devices enumerated above make perfect business sense. You cannot fault the way, digital notes/ digital files score over the traditional methods. Indeed, these devices will free you to concentrate on what the client is conveying both verbally as well as through non-verbal clues. Makes sense in seeking the help of technology.
Posted by tasha123 s | Wednesday, November 13 2013 at 12:08PM ET
Great post Marie. I would add that having good notes in digital form is really critical once you go beyond a one-person practice. If not properly recorded, the details of conversations that an advisor has with a client are often lost and not passed on to other staff members who are also involved with client interactions. This can make the client feel like the advisor is not listening.
Posted by Dennis S | Friday, November 15 2013 at 9:09AM ET
Thanks for your comments, Tasha and Dennis. I appreciate your added perspective. I've been learning more about mobile dictation - both the benefits and the risks. This article on Financial-Planning.com focuses mostly on the benefits ... but there are also risks.

If you missed the webinar I hosted earlier this week in partnership with Dr. David Lawrence, founder of The Efficient Practice, you might be interested in accessing the following:

Mobile Dictation Risks - Webinar recording

Mobile Dictation Risks - Slides as PDF

Mobile Dictation Risks - Research Paper written by Dr. Lawrence

Interesting analysis from "the efficiency doctor."
Posted by Marie S | Saturday, November 16 2013 at 10:52AM ET

Thanks for giving informative tips. It's So useful.

Thank You,
Posted by Aditi J | Tuesday, November 19 2013 at 6:39AM ET
Thanks for your kind words, everyone. It is nice to know when people read my articles and what they think.

If interested in more on this topic, here is a link where you will find a related white paper and webinar recording:

Posted by Marie S | Monday, November 25 2013 at 8:24AM ET
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