Changing Gears

When I was reflecting recently on the importance of change, I thought of an age-old phrase, but with a twist: The only thing constant in business is change. French author François de la Rochefoucauld may have been talking about life in general back in the 17th century, but for our businesses these days, it's all about adapting and changing in response to market demands, technology, the economy and competition. Yet people are naturally resistant to change; it's often difficult and uncomfortable.

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