Practice

Your clients may not fully understand their motivations—but as an advisor, you need to delve further into their psyches.

Advisors have to walk a tightrope when retired clients show signs of dementia. How do you follow your clients' wishes and also do what's best for them when those two things begin to diverge?

A run-down of the stories in this issue, including Credit Suisse's expansion plans, tips on avoiding the biggest estate planning mistakes, making account opening more efficient, and a discussion of senior fraud with Don Blandin.

Steps you should take if you are terminated.

How long must a broker-dealer keep records of accounts that have left the firm?

What every advisor should know about government insurance to better serve clients.

As America grows older, advisors shift practices from accumulating wealth to generating income.

Inefficiencies in account opening irk advisors and potential clients alike.

Are firms doing all they can when it comes to handling material non-public info?

I grew up in Huntington, W. Va., on the border of Kentucky and Ohio. It's known for the 1970 plane crash that took the lives of the football players from Marshall University. My family owned several Hallmark card stores. I was the youngest of three and spent a lot of time at the stores, vacuuming the floors, manning the cash registers and straightening the card bins. I loved chemistry and physics and thought about a career as a physician, but a college course in organic chemistry changed my mind.