| ARGOS Computer Systems | BNY Mellon | |
| CALLERS CAN | ||
| Access an account by number | Y | Y |
| Access an account by SSN | Y | Y |
| Access the system by phone | Y | Y |
| Access the system by computer | Y | ** |
| Access help within the system | Y | Y |
| Use action-specific help function | Y | Y |
| Exit the system to speak to a rep | Y | Y |
| Transfer to individuals, extensions | Y | Y |
| Leave a message | Y | N |
| Return to prior menus | Y | Y |
| Skip ahead bypassing prompts | Y | Y |
| Change their own PINs | Y | Y |
| Customize their VRU selections | Y | N |
| Obtain current fund price/yields | Y | Y |
| Obtain historical fund price/yields | Y | N |
| Obtain customer account balances | Y | Y |
| Obtain customer portfolio balances | Y | Y |
| Obtain year-end account balances | Y | N |
| Obtain recent transaction history | Y | Y |
| Obtain recent fund DIVs/Cap gains | Y | Y |
| Obtain total return information | Y | Y |
| Hear recent information bulletins | Y | Y |
| Hear fund objectives/descriptions | Y | N |
| Obtain stock/bond index updates | Y | ** |
| Hear the MF firm's market outlook | Y | N |
| Obtain MF firm's mailing address | Y | Y |
| Exchange from one fund to another | Y | Y |
| Order literature fulfillment | Y | Y |
| Order checkbooks | Y | Y |
| Redeem by wire to a bank account | Y | Y |
| Redeem via check to home address | Y | Y |
| Purchase shares via ACH | Y | Y |
| Redeem shares via ACH | Y | Y |
| Order tax forms | Y | Y |
| Order account statements | Y | Y |
| Request materials to be faxed | Y | N |
| SYSTEM FEATURES | ||
| Utilizes existing phone equipment | Y | Y |
| Voice recognition capabilities | Y | Y |
| Monitoring and security features | Y | Y |
| Customization for each client | Y | Y |
| Vocabulary design consultation | Y | Y |
| Internet connectivity | Y | Y |
| Call management reporting | Y | Y |
| Real-time information retrieval | Y | Y |
| Dedicated service contact | Y | Y |
| Emergency backup to re-route calls | Y | Y |
| Clients can update their system | Y | N |
| 24/7 operational capability | Y | Y |
**Not reported