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Listening to a customer service call produced a big surprise. It also showed how firms can take one position to fight complaints in private, but another in public.

Two teams with $344 million in total AUM are tasked with expanding the firm’s presence in Mexico and South America.

As robos take over investment management tasks and younger clients demand more services, advisors need to reimagine what they offer.

Bob Long is the chief revenue officer at Member Access Processing.

More than 25% of the products were sold with shorter or static maturities in the first quarter, compared with only 10% for the same period last year.

Tom Palmer is senior vice president of sales, service and partnerships for United Concordia Dental.

Wealthy clients certainly expect more of their advisors — but technology won't do the job on its own.

The losers “offer exposure to extremely narrow and volatile segments of the market,” an expert says.

Recent lawsuits highlight the unpredictable nature of litigation in a post-Broker Protocol world.