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Warner Johnston serves as the CEO of the USA for the Association of Chartered Certified Accountants. Before ACCA, Warner served as vice president of statewide public affairs at Empire State Development, New York State’s lead economic development agency, where he worked closely with the Governor's Office on statewide messaging and the coordination of communications strategy while conceiving and developing New York State's business portal, New York First. His prior experience includes serving as director of public affairs at New York City's Parks Department and heading communications at the New York City Department of Citywide Administrative Services. Warner also served as deputy press secretary under Mayor Rudolph Giuliani during 9/11.

Seasoned veterans are concerned there won't be capable successors to take over their books of business, insiders say.

Don’t ignore the costs and time of getting new business.

Stacia Almquist is vice president of dental and vision for Sun Life Financial U.S.

With strong returns and affinity among younger clients, one advisor has gone as far as to mandate the strategy.

Artificial intelligence will impact every aspect of RIA practice, from the front-end to the back office.

Human resources executives place emphasis on new technology to evaluate future and existing employees at NICSA's annual membership meeting.

Chris serves Infrastructure & Operations professionals as they face the unique opportunities and challenges of migrating business technology into modern, software-defined environments. He specializes in treating elements of infrastructure systems like developers treat their apps: individual pieces of code that can be dynamically shaped and remolded to handle changing business needs at will. Chris has a special passion for abstraction, automation, DevOps, and how I&O professionals and their organizational culture can evolve and capitalize on a flexible and exciting future.

Previous Work Experience

Chris comes to Forrester with 15 years of experience in infrastructure and process excellence. For the previous eight years, he worked with New York Life, designing and managing financial systems in its Investments group; managing the Investments service desk; and finally, as a key team member, implementing a new operating model for the technology organization as a whole. Prior to this, he managed infrastructure in advertising and public relations at Interpublic and the Public Relations Society of America, respectively.

Education

Chris holds a Master of Business Administration in information systems from Fairleigh Dickinson University and a bachelor’s degree in computer science and writing from Sarah Lawrence College.

Jason Baczynski is an information security expert and a member of the ISACA.

Brian Bailey is managing director of North America for Cardtronics.